1. What products do you sell?

    We offer a range of everyday clothing including t-shirts, hoodies, sweatshirts, shirts, jeans, and casual trousers designed for comfort, durability, and simple styling.

    2. Where do you ship?

    We currently ship within Poland.

    3. How long does delivery take?

    • Order Processing Time: 0–1 business days
    • Delivery Time: 1–3 business days

    Delivery times may vary slightly depending on location and external factors.

    4. What are your shipping charges?

    • Orders under 100 PLN: 10 PLN shipping fee
    • Orders over 100 PLN: Free shipping

    5. What is your order cut-off time?

    Orders placed before 10:00 PM are processed on the same day. Orders placed after this time will be processed the next business day.

    6. What payment methods do you accept?

    We accept secure payments via Stripe, including major credit and debit cards.

    7. Can I return my order?

    Yes, we accept returns within 30 days of delivery, provided the item is unused and in its original condition.

    8. How long does it take to receive a refund?

    Once your return is approved, refunds are processed within 7 business days to your original payment method.

    9. Do I need to pay for return shipping?

    Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect.

    10. Can I change or cancel my order?

    If your order has not yet been processed, you may request changes or cancellation by contacting us as soon as possible.

    11. How can I track my order?

    Once your order is shipped, you will receive a confirmation email with tracking details (if available).

    12. What should I do if I receive a damaged or incorrect item?

    Please contact us immediately with your order details, and we will resolve the issue as quickly as possible.

    13. Is my personal information secure?

    Yes, we use secure systems and trusted payment providers to protect your personal and payment information.

    Contact Us

    If you have any additional questions, feel free to contact us:

    Wooden Story
    📍 Address: Białka 531, 34-220 Maków Podhalański, Poland
    📧 Email: support@woodenstory.shop
    📞 Phone: +48 505 301 622
    🕒 Opening Hours: 09:00 AM – 10:00 PM

    We are here to help and ensure you have a smooth shopping experience.