At Wooden Story, we want you to be satisfied with your purchase. If you are not completely happy, you may return your item under the conditions outlined below.
Return Eligibility
- Returns are accepted within 30 days from the date of delivery
- Items must be unused, unworn, and in original condition
- Products must be returned in their original packaging
- Proof of purchase (order confirmation or receipt) is required
We reserve the right to refuse returns that do not meet these conditions.
How to Initiate a Return
To start a return, please contact our support team with your order details:
📧 Email: support@woodenstory.shop
📞 Phone: +48 505 301 622
Our team will provide instructions on how to return your item.
Return Shipping
- Customers may be responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping method, as we are not responsible for lost returns
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection
- If approved, your refund will be processed within 7 business days
- Refunds will be issued to the original payment method
Non-Returnable Items
The following items may not be eligible for return:
- Items that have been used, worn, or damaged by the customer
- Items returned without original packaging
- Any items not in their original condition
Exchanges
We currently do not offer direct exchanges. If you wish to replace an item, please return the original product and place a new order.
Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately. We will resolve the issue as quickly as possible at no additional cost to you.
Contact Information
Wooden Story
📍 Address: Białka 531, 34-220 Maków Podhalański, Poland
📧 Email: support@woodenstory.shop
📞 Phone: +48 505 301 622
🕒 Opening Hours: 09:00 AM – 10:00 PM
We are committed to providing a fair and transparent return process for all customers.