At Wooden Story, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.
1. Information We Collect
When you visit our website or place an order, we may collect the following types of personal information:
- Personal Details: Name, billing and shipping address
- Contact Information: Email address, phone number
- Order Information: Products purchased, payment details (processed securely via payment providers)
- Technical Data: IP address, browser type, device information, and cookies
2. How We Use Your Information
We use your personal data to:
- Process and fulfill your orders
- Communicate with you regarding your purchases
- Provide customer support
- Improve our website and services
- Prevent fraud and ensure security
- Comply with legal obligations
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data based on:
- Contractual necessity (to fulfill your order)
- Legal obligations (tax, accounting requirements)
- Legitimate interests (improving services, fraud prevention)
- Consent (for marketing communications, where applicable)
4. Sharing Your Information
We do not sell your personal data. However, we may share your information with:
- Payment processors (to securely process payments)
- Shipping providers (to deliver your orders)
- Service providers (website hosting, analytics tools)
- Legal authorities if required by law
All third parties are required to handle your data securely.
5. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, tax, and accounting obligations
6. Your Rights (GDPR)
If you are in the EU/EEA, you have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, please contact us using the details below.
7. Cookies
Our website uses cookies to:
- Improve user experience
- Analyze website traffic
- Remember user preferences
You can control or disable cookies through your browser settings.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those third-party sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Information
If you have any questions about this Privacy Policy or your data, please contact us:
Wooden Story
📍 Address: Białka 531, 34-220 Maków Podhalański, Poland
📧 Email: support@woodenstory.shop
📞 Phone: +48 505 301 622
🕒 Opening Hours: 09:00 AM – 10:00 PM
We are committed to protecting your privacy and ensuring transparency in how your data is handled.