At Wooden Story, we aim to provide a secure and convenient payment experience for all customers.
Accepted Payment Methods
We accept payments through Stripe, a trusted and secure online payment provider.
Through Stripe, you can complete your purchase using:
- Credit Cards (Visa, MasterCard, American Express)
- Debit Cards
- Other payment methods supported by Stripe (depending on your location)
All payments are processed securely, and your financial information is never stored on our servers.
Payment Security
We prioritize your security. All transactions are:
- Encrypted using industry-standard SSL (Secure Socket Layer) technology
- Processed through trusted and compliant payment gateways
- Protected against unauthorized access and fraud
Payment Authorization
- Payments must be authorized at the time of purchase
- Orders will only be processed after successful payment confirmation
- If a payment is declined or fails, the order will not be completed
Currency
All transactions on our website are processed in Polish Zloty (PLN) unless otherwise stated.
Order Confirmation
Once your payment is successfully completed:
- You will receive an order confirmation email
- This email will include your order details and payment summary
Failed or Disputed Payments
- If your payment fails, please check your payment details or contact your bank
- In case of any unauthorized transaction, please contact us immediately
- We reserve the right to cancel or hold orders flagged as suspicious
Contact Information
If you have any questions regarding payments, please contact us:
Wooden Story
📍 Address: Białka 531, 34-220 Maków Podhalański, Poland
📧 Email: support@woodenstory.shop
📞 Phone: +48 505 301 622
🕒 Opening Hours: 09:00 AM – 10:00 PM
We are committed to ensuring a safe and seamless payment experience for every customer.