At Wooden Story, we aim to provide a smooth and transparent shipping experience for all our customers.
Order Processing Time
All orders are processed within 0–1 business days (Monday to Sunday).
Orders placed after the daily cutoff time will be processed on the next business day.
Order Cut-Off Time
- Cut-off Time: 10:00 PM (local time)
Orders placed before this time are processed the same day.
Shipping Time
Once your order has been processed, the estimated delivery time is:
- Transit Time: 1–3 business days
Shipping Rates
We offer simple and transparent shipping fees:
- Orders under 100 PLN: 10 PLN shipping fee
- Orders over 100 PLN: Free shipping
Delivery Area
We currently deliver within Poland.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information (if available), allowing you to monitor your delivery.
Delays
While we aim to deliver within the estimated timeframe, delays may occasionally occur due to external factors such as courier issues, weather conditions, or high demand periods.
Contact Information
If you have any questions about your order or shipping, please contact us:
Wooden Story
📞 Phone: +48 505 301 622
📧 Email: support@woodenstory.shop
📍 Address: Białka 531, 34-220 Maków Podhalański, Poland
🕒 Opening Hours: 09:00 AM – 10:00 PM
We are committed to ensuring your order reaches you quickly and safely.